Privacy Policy

Bin There Done That Skips values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the collection and use of your information as described in this policy.

 

Personal Information We Collect

We may collect personal information including, but not limited to:

  • Full name
  • Residential or business address
  • Phone number
  • Email address
  • Booking and service details
  • Payment information (processed securely via third-party payment providers)
  • Any information you provide via contact forms, email, or phone

We do not intentionally collect sensitive information (as defined under the Privacy Act).

 

 How We Collect Personal Information

We collect personal information when you:

  • Make a booking through our website
  • Contact us by phone, email, or online forms
  • Make a payment
  • Interact with our website (including via cookies and analytics tools)

 

How We Use Your Personal Information

We use your personal information to:

  • Process bookings, deliveries, and collections
  • Process payments and issue invoices or receipts
  • Communicate with you about your booking or enquiries
  • Improve our services and website functionality
  • Comply with legal, regulatory, and tax obligations

We will only use your information for the purpose it was collected, or a related purpose you would reasonably expect.

 

 Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to:

  • Payment processors and financial institutions for transaction processing
  • Contractors or service providers assisting with skip bin delivery and collection
  • IT, website hosting, and software providers (e.g. Shopify)
  • Government authorities or regulators if required by law

Some third-party providers may store data overseas. Where this occurs, we take reasonable steps to ensure they comply with Australian privacy standards.

 

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure servers and encrypted payment processing
  • Restricted access to personal data
  • Use of reputable third-party platforms and providers

While we take security seriously, no method of transmission over the internet is completely secure.

 

Cookies & Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic and usage patterns
  • Enhance user experience

You can disable cookies via your browser settings, though this may affect website functionality.

 

Access, Correction & Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Opt out of marketing communications at any time

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

 Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

 Contact Us

For privacy enquiries, access requests, or complaints, please contact:

Bin There Done That Skips
 Phone: [your phone number]
Email: [your email address]
Service Area: Queensland, Australia